Then re-submit your enrollment application through Xfinity. London, KY 40742. 2. Express Written Consent to Receive Communications from SafeLink. WE'LL REIMBURSE ANY FILING FEE THAT THE AAA CHARGES YOU FOR ARBITRATION OF THE DISPUTE AT THE CONCLUSION OF THE ARBITRATION IF YOU FULLY PARTICIPATE IN THE PROCEEDING. *Service Zip Code. To preserve your high speed data, you can sign into Wi-Fi whenever possible including at home, in the office, or free public locations such as coffee shops, restaurants, grocery stores, and universities but recognize that public Wi-Fi locations may not be secure. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. The National Verifier will first try to confirm your eligibility automatically. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. 8. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. Please chat / share documents with us at +1 (469)450-3507. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. All states and territories have been launched in the NV. e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Phone. c. SafeLink was not advised in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period. 2023 Universal Service Administrative Company. As noted above, there are no toll charges associated with any TracFone California Lifeline service. You must pay for the cost to ship the phone back to us and include a copy of your receipt. 17. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. (5) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. To determine if your destination of choice is available, please check our website at safelink.com. Any violation of the restrictions on the use of your SIM card that are contained in this section may result in the immediate termination of your Service, without notice. For all Apple devices activated with SafeLink prior to November 23, 2021, the device will be automatically unlocked after twelve (12) months of active SafeLink Service. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. Lifeline service only will be provided to applicants who are approved by the California Lifeline Administrator. Each group of states and territories is known as a launch. SafeLink will provide 30-day notice to California Lifeline participants before the service provider withdraws from offering California Lifeline services. However, it is impossible to proof all content, titles and news articles for appropriate content. Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. 14. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . Any web content or application you purchase and download may only be used or viewed on the SafeLink phone used to purchase and download the content and cannot be transferred to another phone or device, including a new SafeLink phone. (6) IF 25 OR MORE CUSTOMERS INITIATE NOTICES OF DISPUTE PURSUANT TO PARAGRAPH 4 ABOVE OR FILE A COMPLAINT IN COURT, WHICH RAISE SIMILAR CLAIMS, AND COUNSEL FOR THE SAFELINK CUSTOMERS BRINGING THE CLAIMS ARE THE SAME OR COORDINATED FOR THESE CUSTOMERS, THE CLAIMS SHALL PROCEED IN ARBITRATION IN A COORDINATED PROCEEDING. Supporting Partners 14. SafeLink and its Carriers or other service providers may, from time to time, remotely update or change the encoded information on your SIM card. What is the FCC National Verifier? THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. Unlimited Talk and Text Plan and 6GB of High Speed Data**, Unlimited Nationwide Anytime Minutes Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state. If you cancel or attempt to cancel a download, the purchase of web content or an application, or the transfer of a multi-media message in progress, or if either of these or any other similar processes are otherwise interrupted through no action on your part, it is possible that you still incur a charge in accordance with these Terms and Conditions. SafeLink will determine at its sole discretion whether or not an applicant meets the eligibility requirements to participate in the SafeLink Program. Documents sent to SafeLink will not be returned. You will be advised of any Content Charges prior to finalizing any content you purchase. Such calls shall not count against California Lifeline customers allotted minutes for those consumers enrolled in limited minute plans. Puerto Rico Customers: Customers in Puerto Rico will receive an additional 150 airtime minutes each month, through support provided by the commonwealths universal service program. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. 8. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online ate911-reg.tracfone.comor by contacting Customer Care at 1-800-378-1684. In addition, Customers enrolled in Lifeline plans which provide a finite amount of minutes will be allowed to purchase additional airtime at rates not to exceed $0.10 per minute. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. These measures may impact your Data Service, and we reserve the right to deny, modify or terminate your Data Services, with or without notice, if SafeLink believes that you are using their Data Services in a manner that adversely impacts a Carriers network. For your protection, the information on this website is encrypted using the Secure Socket Layer (SSL) technology. The National Verifier (NV) is Lifelines centralized application system. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. Although we recommend that you use your wireless service as your primary method of contacting 911, you may be able to use Wi-Fi Calling for dialing 911 if your Phone is equipped with this feature and you have access to the internet through your Phone's W-Fi connection. Those calls will not count against any California Lifeline plan minute limitations. (b) The device must be in working condition. This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. Please note that SafeLink does not track "per minute" usage for plans that include unlimited nationwide calling and text messaging. In addition, if SafeLink determines, in its sole discretion, that you have violated these prohibitions, SafeLink will permanently de-enroll you from the SafeLink Program, permanently deactivate your Phone, and permanently flag your personal information so that you may not re-enroll in the SafeLink Program in the future. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. You agree not to give away, resell or offer to resell your SafeLink Phone or Service, as provided by the SafeLink Program. The map below outlines the existing NV database connection in each state and territory. Select Q Link Wireless as your Lifeline provider. Your benefits will be renewed as long as you are eligible for service under the applicable state and federal rules governing Lifeline. Instead, you can simply apply for SafeLink's services and hope for the best. SafeLink will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations. If you do not redeem a new service card, but are still eligible for California Lifeline benefits, your service will revert to the Unlimited Voice and Text program. For more information on this process, visit theEligibility Decision Processpage. All rates are subject to change at any time, without prior notice. For assistance or more information about your SafeLink Product or Service, please contact SafeLink Customer Care at 1-800-723-3546. SafeLink Unlimited Plans may only be used for the following purposes, without excessively contributing to network congestion: (a) person to person voice calls, (b) text and picture messaging, (c) web browsing, email, ordinary content downloads and uploads, and video, game and audio streaming, and (d) Voice over Internet Protocol (VoIP). After the 30-day clock stops, a consumer may then submit another enrollment request for the California Lifeline discounts for cell phone service, as applicable. Any text message you send to a "short code" will in all likelihood not go through. There is no additional charge for nationwide long distance. This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. 1-800-SafeLink (1-800-723-3546) Verizon Compliance Hotline After you qualify, choose a phone or internet company near you that offers the Lifeline benefit and sign up for service . Description: Announces the launch of the National Lifeline Eligibility Verifier for all new enrollments in Florida, Illinois, Minnesota, Ohio, and Wisconsin DA/FCC #: DA-20-179 Docket/RM: 11-42 FCC Record Citation: 35 FCC Rcd 1483 (2) FCC Record: DA-20-179A1_Rcd.pdf Files Public Notice: Docx Pdf Txt Document Dates Released On: Feb 20, 2020 SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. Service begins on the day you add the Services to your SafeLink phone. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] north carolina marine fishes poster news Uncategorized safelink . Your approval letter has been sent. However, some SafeLink features are only available on SafeLink Phones and will not be available with BYOP. You agree not to use SafeLinks ILD Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (a) interferes with our ability to provide the ILD Service to you or to other customers; (b) violates applicable law or this Agreement; (c) avoids your obligation to pay for the Service; or (d) is not for consumer use. The allocation is recognized by the Purchaser and is reflected in the purchase price. Credit card fraud is a criminal offense. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. Get information, troubleshoot any issue or reach a representative, all through text messaging! Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. It will be used each year when you complete Annual Certification. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. TracFone will not assess restocking fees for any devices returned within three (3) days of service activation. You also agree that your SafeLink Phone will not be used for any other purpose that is not allowed by this agreement, or that is illegal. If a California Lifeline Customer does not receive a voice grade connection, SafeLink will provide service to that Customer using a different technology, if available. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . See additional terms below. With your SafeLink Service, you will receive a free unlimited allotment of Short Message Service (SMS) to send and/or open text messages. Call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts. Your SafeLink Phone will only operate when you have airtime minutes and/or data available on it. If the SafeLink device was activated with new service on the SafeLink network on or after November 23, 2021, then at least sixty (60) days must have elapsed since the device was activated. Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. You are responsible for safeguarding your ILD Service and Account information. SafeLink may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud SafeLink or its customers. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. See SafeLink Data Services, below, for more information. A customer engaged in any unauthorized use may have their Service suspended and/or terminated, in our sole discretion. The 30-day waiting period ends when either 1) the California Lifeline Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the thirty (30) days have passed since the enrollment request, whichever occurs first. Use Customers own Phone Calls to customer service should be made using the 611 dialing code. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. The Phone has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SafeLink, including damage caused by shipping. Some functions and features referenced in the manufacturers manual provided with your SafeLink Phone may not be available. Unlimited Free Text Messaging If your return meets the above requirements and you have requested an exchange for a device that costs more, you will have to pay the difference in price between the phone you are returning and the new phone you are seeking to purchase. Our wireless content is not rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. As required by Public Utilities Code 2881, TracFone California Lifeline Customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service. 2. The limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. For examples of accepted documentation, visit the Resolve Application Errors page.. You do not need to purchase or redeem a service card to use this plan. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. Beginning June 1, 2017, the California Lifeline Program (California Lifeline) has a new limitation on consumers requesting the California Lifeline discounts for phone services. Occasionally, however, callers may attempt to call 911 in areas where there is no wireless coverage. SafeLink is a member of the Verizon family of companies. Data Cards are available online and at retail locations. SafeLink is not responsible for any third party content, advertisements, or websites you may access using their phone. We would like to show you a description here but the site won't allow us. Free Caller ID and 3-Way Calling Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. Residents of Tribal Lands are eligible for additional Lifeline discounts. Federal law limits the availability of the Lifeline Benefits. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. If Data Services are modified, interrupted, discontinued or cancelled, SafeLink will not issue any refunds or reimburse you for any unused Services. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes, technical limitations, or your equipment may interfere with actual service, quality and availability. While you are enrolled in the SafeLink Program, you will receive a free monthly allotment of airtime minutes, as approved in your state. There will be no additional charges for directory assistance. If You Don't Respond on Time If your return meets the above requirements and you have requested a refund, please be advised that it takes up to thirty (30) business days to process the return and credit your account. Phone Numbers: For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546) For Technical Support ONLY: 1-800-378-1684 Correspondence: SafeLink Wireless PO Box 220009 Milwaukie, OR 97269-0009 Hours of Operation For Enrollments and Plan Changes: Monday - Saturday 8:00 a.m. - 10:00 p.m. EST Sunday 8:00 a.m. - 7 p.m. EST For Technical Support: Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). Minutes, texts, data and Service days do not have cash value and do not accumulate. Express Written Consent to Receive Communications. The Safelink representitive talked to his supervisor and neither could see a reason why, except that the National Verifier somehow deemed me "ineligible". Data Usage ends when your data connection terminates. b. Click here to complete your eligibility application with the National Verifier. There will be no service connection charges, activation fees, or deposit requirements. Except I was eligible for 2 months prior. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. safelink national verifier 201.518.2979. who owns new reader magazine; kirkstall road, leeds. After your high speed data threshold is reached, your data speed will be reduced to as low as 64 kbps for the remainder of your 30-day plan cycle. SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s).